MSL723

MSL723
Telecommunications Systems Management
Credits	3
Structure	3-0-0
Pre-requisites	MSL301 & MSL302
Overlaps

MSL723 : Telecommunications Systems Management

Module I : Telecom Technology Systems Evolution: Recent Developments in Telecom Industry, Regulation & Liberalization policy. Techno-managerial aspects of telecommunication, role of the telecommunication managers in a dynamic environment. The business of telecommunication; telecommunication as a facilitating infrastructure for economic development of the country, technical survey of the ways and means that voice, data and video traffic are moved long distances, data network, the telephone system. Module II : Issues of the monopolization and deregulation of telecom, national telecom policy, various institutions/organizations like telecom regulatory authority etc; conveyance. Telecom service costing, economic evaluation of telecom projects, telecom project financing. Module III : Telecom marketing, building brand equity for competitive advantage, Customer care, total service quality management, preparing for the new millennium managing change and people development. MSL724 Business Communication 1.5 Credits (1.5-0-0) On completion of this course, students would be able to: Evaluate the key purposes of communication in business. Explain the communication process model and the barriers to effective communication. Understand & evaluate the changing landscape of business communication. Apply techniques for effective communication. MSL725 Business Negotiations 1.5 Credits (1.5-0-0) Students who complete this course would be able to: (a) Understand the nature, process and structure of negotiations. (b) Understand different types of negotiations and the dynamics of cooperative and competitive interaction in negotiations. (d) Appreciate and leverage their bargaining position in a situation. (e) Learn and apply influence and persuasion techniques. (f) Learn ways to build lasting working relationships. (g) Understand and appreciate ethical negotiations.