MCL755
| MCL755 | |
|---|---|
| Service System Design | |
| Credits | 3 |
| Structure | 2-0-2 |
| Pre-requisites | MTL108 |
| Overlaps | |
MCL755 : Service System Design
[edit]Need for servitization, Service system types, Key dimensions of service systems, Frameworks for service system design, tools for service system design, Value co-creation, Service quality models, Economics of service systems, Service contract design, CMMI-SVC model for service systems, Case studies on service system design.